Ministers are to consider handing over ownership of the Post Office to its operators after the Horizon IT scandal final report later this year as the Department for Business and Trade (DBT) has published a green paper, starting the first big review of the scandal-plagued organisation in 15 years.
The Post Office Green Paper, published today (July 14), will move further and faster to deliver a decade of renewal for customers and postmasters, building on the cultural reset being led by Post Office Chair Nigel Railton that will be so crucial to its success.
Working hand in hand with postmasters and the public the Government will ensure the network is put on a path to a strong and sustainable future with Post Office branches remaining at the heart of communities across the UK.
This includes on the Post Office’s ownership model, with concepts including mutualisation on the table for consideration following the publication of the final Horizon Inquiry report later this year.
The report is expected to provide recommendations on improving the structure of the Post Office so that this miscarriage of justice is never allowed to occur again, protecting postmasters whilst also providing reassurance for customers.
This follows an unprecedented period in which the Post Office has faced a series of major challenges, from the Horizon IT scandal to significant changes in consumer behaviour, such as a rise in online shopping and falling demand for traditional post.
Post Office Minister Gareth Thomas said, "Post Offices continue to be a central part of our high streets and communities across the country. However, after fifteen years without a proper review, and in the aftermath of the Horizon scandal, it’s clear we need a fresh vision for its future.
"This Green Paper marks the start of an honest conversation about what people want and need from their Post Office in the years ahead. I look forward to hearing the views of customers, business owners and postmasters so we can build a Post Office capable of serving the public for generations to come."
The consultation will run for 12 weeks, closing on 6th October 2025. It will examine key areas including:
- How Post Office services should evolve to meet changing consumer needs
- Ways to strengthen the relationship between the Post Office and its postmasters
- Options for modernising the network while ensuring services remain within local reach
- Ensure the Post Office is well-equipped to adapt to consumer trends
- How the Post Office can improve and develop the banking services it provides
Research published alongside the Green Paper today also highlights the important role the Post Office still plays in the daily lives of people and businesses, adding social value of around £5.2 billion per year to households and £1.3 billion annually to small and medium sized businesses.
As part of the Government’s commitment to securing the future of this vital national institution, Ministers have also announced plans to award a new subsidy package of up to £118 million to fund the Post Office’s Transformation Plan and further investment to improve the network.
This funding will protect key services, including access to cash deposits and withdrawals as well as key government services, such as passport applications and the DVLA, alongside helping the Post Office deliver cost-saving measures in its Transformation Plan, part of the New Deal for Postmasters.