- DHL eCommerce has announced it is offering international returns through its partnership with returns management specialists ZigZag.
- Customers will now be able to return to international destinations at a local UK drop-off point, as increase in social media shopping drives international orders
- Retailers can seize a new opportunity for international growth
DHL eCommerce UK has announced that it is expanding its partnership with ZigZag, the returns management specialist, to offer an international returns solution for shoppers.
The expanded partnership will simplify international returns for consumers while helping retailers recoup vital costs from export duties paid on returned goods. The solution comes as an increasing number of consumers turn to social shopping. According to DHL’s E-Commerce Trends Report 2025, 70 per cent of consumers across the globe are now shopping on social media platforms. This shift has seen a boost in international e-commerce and subsequent returns, which remains a challenge for retailers. At the same time, 79 per cent of online shoppers (75 per cent in the UK) indicated that they would abandon their carts if their preferred return options were not available.
The consumer experience will remain seamless, with consumers able to register returns through a simple and intuitive online portal that understands their location and identifies convenient local drop-off points. DHL’s fast and reliable returns service will ensure that goods are returned quickly, further benefiting retailers.
“International e-commerce continues to grow at a rapid pace but the retail industry remains under pressure," said Stuart Hill, CEO of DHL eCommerce UK. "As more retailers look to capitalise on the opportunity for sales overseas, the lost value of returns on international baskets is having a direct impact on profitability, particularly when it comes to high-value items.
“Through our partnership with ZigZag, we can help them seize the opportunity for international growth. All while ensuring a seamless and convenient customer experience for valued customers.”
ZigZag operates a global network of over 1,000 retailers, including Selfridges, Zara, Boden, and Frasers Group.
Matthew Jacques, Global Partnerships Director, ZigZag says, “It is vital for retailers all over the world to be looking at ways to save money, now more than ever. Our partnership with DHL provides the perfect opportunity for retailers to reduce the cost of their domestic and international carriage.
“We are thrilled to be working so closely with DHL to solve this complex issue and allow retailers to make a cost saving during a challenging international retail landscape.”
