TWC expands customer support as client base doubles

Data consultancy TWC Group has announced the recruitment of two new customer support executives as the firm’s customer base doubles in a year.

The two new recruits comprise Kelly Pye, Client Services Manager and Olly Brown, Client Services Executive.

Kelly has extensive wholesale channel experience gained from many years working in the channel supplier-side at AG Barr, and more recently at Millennium Group as Head of UK Sales. Her role will be focussed on helping our clients maximise the return of their investment in data, as well as building engagement with our supplier community.

Olly Brown, a recent graduate in Business with Modern Languages from the University of Nottingham, has joined the TWC team keen to get hands-on business experience and further develop his passion for technology. Having worked in a number of hospitality roles as a student, he has plenty of customer-facing experience .

In addition, TWC welcomes back Becky Thomas from maternity leave.

These new appointments – along with Becky’s return to work – will bolster TWC’s client service team, providing day-to-day support and account management to the company’s growing roster of wholesale and supplier clients and platform users.

“We warmly welcome Kelly and Ollie to the TWC family, and welcome Becky back. Client centricity is one of our core values as a business and these appointments will ensure we can continue to provide the highest level of customer service in the industry,” said MD Tanya Pepin.

“2023 was transformational for TWC. Our customer base doubled in a year. Every client contract which was up for renewal has renewed – for at least as long as the original contract, or longer. And many of our clients are commissioning TWC to conduct more projects – a fascinating array of tech, data or research projects.

“We are hugely grateful to our clients for their ongoing support. Offering the best customer service in the industry is one of the reasons why I think customers remain loyal to TWC. We will continue to invest in having the right people join TWC – and invest in them, so they develop their careers with TWC, while becoming an integral part of our clients’ teams.”