Post Office and Western Union have on Wednesday announced a long-term exclusive deal for cross-border money transfer services at Post Office branches.
This means Western Union will be the sole provider of international money transfer services at Post Office branches. The company will also expand beyond the current 4,000 Post Office locations which offer its money transfer services, providing customers a convenient way to send money overseas from thousands of locations across the UK.
Western Union is a global leader in international money transfers, with customers able to send money to friends and family in over 200 countries and territories, and billions of bank accounts, millions of digital wallets and cards, and a global footprint of hundreds of thousands of retail locations.
Post Office said the deal will further strengthen the commercial offer for postmasters and strategic partners, supporting greater footfall and improved service opportunities in branches. As part of the new deal with Western Union, postmasters and strategic partners will benefit from enhanced financial incentives for every money transfer transaction handled in branch, building on the uplift introduced in October 2024.
Both organisations have committed to further investment in marketing, with more opportunities for bespoke signage and dual branded marketing campaigns.
“I am delighted that Western Union will be our exclusive partner in Post Office branches going forward and this deal brings important benefits for customers and postmasters alike,” Neil Brocklehurst, Post Office CEO, said.
“Under this new deal, postmasters and strategic partners will see more money in their pockets for each Western Union transaction which is a crucial part of the commitment to transform Post Office and deliver a ‘new deal for postmasters’.”
Giovanni Angelini, President, Europe, Middle East and Africa, Western Union, said: “This deal marks a significant evolution in our partnership with the Post Office and reflects the mutual trust we have built over time. Importantly, this is a partnership based on our shared commitment to providing convenient, reliable access to cross-border financial services for customers across the UK.”
This exclusive deal for money transfer services follows Post Office’s agreement with 30 banks and building societies, signed in April, to protect access to cash on the UK high street until December 2030.
