InPost Group, a leading provider of logistics solutions for the European e-commerce industry, announces the launch of Send, a ground-breaking delivery service that allows anyone to send a label-less parcel directly from the InPost app. This new end-to-end delivery solution leverages InPost’s market-leading footprint in the UK and is destined to transform the UK postal and delivery market.
Launching today (24) February, Send will enable consumers to post parcels from one InPost Locker to another, an out-of-home (OOH) point such as a PickUp and Drop Off (PUDO) location, or directly to their chosen home address. Accessible through the InPost app, this service offers a convenient and seamless way to send parcels without needing a label, giving both customers and receivers complete visibility and assurance through real-time tracking. In addition, pricing is simple and transparent - parcels up to 15kg can be sent based on size: small, medium, and large.
The launch of Send marks a key milestone in InPost’s strategic growth journey in the UK, its fastest-growing market, and is a game-changing alternative to traditional postal services. As the postal market faces increasing demands for modernisation and efficiency, InPost’s model offers a more convenient, flexible, and clearer approach to parcel delivery.
This launch follows InPost’s commitment to invest £600m in its UK operations by 2029, following its exponential growth in the UK where it delivered 93.2 million parcels in 2024, double the volume from 2023. As part of its strategic growth, InPost has firmly positioned itself as a full-service logistics provider in the UK, expanding beyond locker solutions to out-of-home (OOH) and direct-to-door options.
The strategic acquisition of Menzies Distribution in October 2024 gave InPost full control over its entire logistics process – covering first mile, middle mile, and last mile - seamlessly connecting to its network of OOH points across the UK. This move built on InPost’s investment in 2023 to leverage Menzies’ logistics expertise. In addition, the partnership with Yodel in October 2024 - for to-door deliveries from lockers, where Yodel handles parcels through the InPost ‘locker-to-door ’ service - enhances InPost’s offering to e-commerce retailers and further reinforces InPost’s leadership in the parcel delivery market.
The introduction of Send to the UK market represents another significant landmark in InPost’s mission to provide innovative market-leading parcel solutions and expand its operations in the UK.
Send comes at a critical time in the industry as traditional postal services face repeated criticism for poor service and delivery performance, leading to rising demands for modernisation and efficiency. InPost’s new innovative service provides a timely and forward-thinking alternative that offers customers a modern, reliable, and efficient solution to meet the evolving demands of customers.
“Send marks a pivotal moment for both InPost and the wider UK postal market, bringing the parcel experience up to date with consumers’ lifestyles," said Neil Kuschel, CEO of InPost UK. "We are proud to introduce this new service that directly meets those needs and drives increased competition in the industry. This new service, paired with our easy to use app, complements our leading UK service and continued investment, demonstrating InPost's commitment to continually modernising parcel delivery and driving innovation in the industry."
Rural Affairs Secretary Mairi Gougeon 