Post Office has set a 30 September 2026 deadline for new applications to its Process Review scheme, as the government moves to wind down multiple compensation programmes linked to the long-running Horizon scandal.
Under the Post Office Process Review (PPR), current and former postmasters who believe they suffered financial losses due to flawed products, policies or processes must submit request forms by 11.59pm on that date. The scheme will continue to assess cases received before the deadline, alongside those already under review.
The PPR was established following the 2019 Common Issues Judgment, as part of efforts to identify and compensate postmasters affected by operational failings beyond the Horizon IT system itself.
“We encourage current or former postmasters who think they may be eligible for redress through the Post Office Process Review to submit their request form ahead of the 30 September deadline. Support is available for those who are considering submitting a request,” a Post Office spokesperson said.
More information about how to submit a request, find out about the issues covered by the PPR, or access support is available here.
The announcement comes alongside confirmation from the UK government that the separate Group Litigation Order (GLO) Compensation Scheme will close to new applications earlier, on 31 July 2026, with the scheme expected to conclude fully by the end of the year.
Launched in March 2023, the GLO scheme covers unconvicted subpostmasters who were part of legal action against the Post Office between 2017 and 2019. As of 31 March 2026, nearly 90 per cent of claimants have received final settlements, with £223 million paid out.
“The postmasters in the GLO group were the first to lead the charge for justice, and they deserve to see this chapter closed with the full and fair redress they are owed,” Post Office minister Blair McDougall said.
“Setting these deadlines is about making sure that happens. We are 90% of the way there, and I am determined that the remaining claims are resolved quickly and fairly, with proper support for anyone who needs it.”
The latest timelines follow the closure of the Horizon Shortfall Scheme (HSS) to new applications on 31 January 2026, marking another step in the progression of compensation programmes linked to the scandal.
A number of redress schemes have been established over time, reflecting the scale and complexity of the issue. Following the original litigation brought by subpostmasters, the Post Office agreed to a £57.75m settlement, of which a significantly smaller proportion was ultimately distributed to claimants after legal costs. At the time, the settlement was described as full and final.
Subsequent developments led to further government-backed schemes to provide additional compensation. These include the GLO Compensation Scheme, the Horizon Shortfall Scheme for those outside the original litigation, and separate arrangements for subpostmasters with overturned convictions. Additional programmes have also been introduced covering issues linked to earlier branch accounting systems, such as Capture, as well as more recent support initiatives for family members affected.
Across all Horizon-related redress schemes, more than £1.5 billion has been paid to over 12,000 claimants since summer 2024, marking a significant acceleration in compensation efforts.
While the GLO scheme addresses cases linked directly to the litigation, and often involving higher-value claims, the PPR focuses on a broader range of operational issues, typically involving lower-value financial losses.