A Hertfordshire convenience store, Ware Road Express, has been recognised for outstanding parcel services by Collect+. Store owner, Pankaj Malani, has earned recognition along with a £200 shopping voucher in celebration of the store’s exceptional compliance and entrepreneurial spirit.
The voucher recognises independent retailers that go above and beyond to serve their communities, demonstrating excellent customer service, service efficiency and community engagement. Ware Road Express store stood out for its ability to process extremely high volumes of parcels in an outstanding manner, providing excellent friendly customer service, while processing the high volumes efficiently and effectively.
"First of all,” said Pankaj Malani, “I’d like to say thank you to PayPoint for giving us this opportunity. We are absolutely delighted to be recognised and rewarded for our parcel services. This shop has always been about serving our community, so to receive this recognition means a great deal to us. We’d like to thank all our loyal customers for their continued support."
Sam Holden, Managing Director for Parcels and Ecommerce at PayPoint commented: "We are extremely proud of our network of retailers nationwide delivery much needed parcel services for customers, and for Ware Road Express this is an outstanding achievement and truly deserved.
“The store acts as a postal hub for its local community and the way in which it can manage such high volumes of parcels at exceptional compliance standards is impressive. It has great community and friendly feel, and Pankaj always goes the extra mile to welcome customers with passion, care and knowledge."
The voucher reward from Collect+ highlights the important role independent retailers play in local communities, providing convenience, essential services, and a friendly face on the streets they are positioned.