- Most small high street shop owners in England say business rates reform is essential for survival
- Over half of people say local shops and businesses are vital to their community identity or wellbeing
- Co-op campaign champions small businesses nationwide
If reforms are not delivered, 10 per cent of small high street business owners say they would need to lay off staff, and 1 in 8 say they would be at risk of closure. That equates to tens of thousands of closures nationwide, with significant economic and employment consequences.
YouGov research also reveals that over one in two UK adults (56 per cent) – equivalent to over 30 million people – see local shops as important to their wellbeing. Without them, three in four people say they “feel their community would lose part of its identity” (74 per cent).
Co-op’s 6.9 million members are clear: they want thriving local shops, safer high streets and stronger communities. The On Your Corner, In Your Corner campaign responds to this mandate. Insight from Co-op's Big Survey shows 67 per cent believe their high street is dying, 78 per cent say it’s worse than five years ago, and 83 per cent see it as vital to community wellbeing.
77 per cent of small high street shop owners say business rates reform is essential for survival.· Nearly half (44 per cent) would struggle to grow without protections; 36 per cent would freeze pay rises; 26 per cent would halt hiring.· 77 per cent back an online retail tax to level the playing field with online giants.
The Government’s current proposal is to provide permanent business rates relief for small retail properties, replacing temporary pandemic measures.
Co-op is urging the Government to commit to the maximum levels of relief in the Autumn Budget and to implement swiftly to give small shops certainty.
Members are calling for more independent shops and community spaces—proof that protecting local retail is about identity and belonging, not just economics.
Shirine Khoury-Haq, Co-op Group CEO, said, “As we approach a critical Autumn Budget, there’s a real danger that the voices of small shops—and the communities they serve—are not being heard. Local shops aren’t just businesses; they’re part of the social fabric of Britain.
"For some, a visit to a local store is one of the few chances they have to chat to someone and feel connected.
"This research shows a clear public mandate for action. Regardless of how they vote, the majority of people want the Government to do more to protect their high streets.
"This is an opportunity for the government to really prove to people that they will do what it takes to make a difference to people’s communities and to their wellbeing.“
"The proposed system would improve the financial situation of 99% of retailers. How much they are protected from tax rises depends on decisions made in this Budget. To boost local economies, create jobs and provide community cohesion, we need inclusive growth.
"That means supporting the businesses on the corners, in the precincts, on the parades and the high streets of every community. In order for them to not only survive, but to thrive, the Government has to commit to the maximum levels of relief.”
Association of Convenience Stores chief executive James Lowman said: “In the last year alone, business rates bills for convenience stores have increased by over £100m. These essential local shops are now facing significant further increases with the expected reduction of the 40% Retail and Hospitality Relief, coupled with next April’s revaluation, unless the Government commits to the full use of new powers to introduce a permanently lower multiplier for local shops.
“We’ve been calling on retailers throughout the summer to write to their MPs on the impact that business rates increases are having on their investment plans and have engaged directly with the Treasury to outline the difficult decisions that retailers are already having to make as a result of higher bills. It’s essential that the Budget includes a meaningful long term reduction in rates bills for convenience stores to incentivise investment and provide much needed certainty for the future.”
Benedict Selvaratam, owner of Freshfields Market in Croydon, Surrey, said, “The high street still matters. It’s where people meet, work, and live. Without rates relief and reform, we’ll see more closures, more risk-averse owners, and less investment in our towns.
"We were expecting government to follow through on their manifesto commitments, to look at redistribution, to ensure online giants pay their fair share, and to support bricks-and-mortar businesses.”
Jack Matthews, owner of Bradley’s Supermarket in Quorn, Leicestershire, said: “We’ve always played an important role in the community. For many elderly people, sometimes we’re the only conversation they have in a day, and we’re proud to play that role. We need the government to deliver rate relief in the autumn budget.
"Losing a convenience store in a rural community could have a huge impact - and those are the stores that need government support the most.”
The member‑owned retailer operates 2,300 Co-op shops across the UK and a wholesale network supporting 8,000 more, over 4,000 which are smaller independent retailers, placing it at the heart of thousands of neighbourhoods every day.
On Your Corner, In Your Corner is part of Co-op’s Social Value Strategy—a commitment led by 6.9 million members to stand firm on climate, opportunity and community.
Since 2016, the Co-op Local Community Fund has shared £115 million with 39,000 community projects nationwide, supporting places where people can connect, access opportunities and thrive.
Whilst, Making a Difference Locally (MADL) has raised over £18m for local charities and good causes through Co-op own-label product sales and in-store fundraising, ensuring funds stay within local communities.