ACS launches home delivery guidance

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Notice posted on Facebook by Newport Village Stores in Saffron Walden on 12 march 2020.

The Association of Convenience Stores (ACS) has launched a new guidance for retailers in the convenience sector on providing home delivery to customers.

Many local stores are now offering the service to reach local customers that are self-isolating or otherwise unable to travel to their local shop in light of the coronavirus situation.

The guidance, available to download here, covers areas like taking orders and receiving payments, operating a collection service, managing data security and age restricted products.

James Lowman, ACS chief executive, said: “Local shops are already going above and beyond to ensure that they can get products out to local customers that need them most. Our guidance is intended to reassure retailers that home delivery doesn’t need to be complicated, and can make a real difference in those local communities where customers aren’t able to get into store.”

ACS said the the guidance has been designed in consultation with Surrey/Bucks Trading Standards and Woking Borough Council, who work with ACS on its existing Assured Advice scheme.