Nisa creates new role to offer dedicated support for newly joining retailers

Nisa Local store, Renfrew

Nisa said it has created a new induction manager role to support the retailers in their on boarding process.

The retailers joining the group will get dedicated support through the first three months of their Nisa membership, with the induction manager serving as the key point of contact for all new stores.

“The induction manager will ensure every new partner who joins Nisa has a dedicated single point of contact to guide them through every aspect of the business in the early days of the relationship,” commented Chris Moore, head of new business at Nisa.

“They will support new partners throughout the entire on boarding process and work collaboratively with a wide range of teams at Nisa to make sure every induction is a success and ensure the true potential of each store in unlocked.”

The symbol group said the induction process will involve a clear plan of activities tailored to the needs of each individual store and will link in and engage with the relevant Nisa teams to ensure successful induction to the business.

“This investment in recruitment and induction demonstrates Nisa’s commitment to the growth of our business and our mission to ensure we offer the very best service to our partners, sharing feedback and lessons learned to continuously improve our ways of working,” Moore added.