NFRN Connect, the Federation of Independent Retailers’ call centre operation, has reached a major milestone by recouping £1million worth of members’ money.

Big successes have included recovering £1,122.05 in restitution for late supplies for one member and quickly persuading a news wholesaler to waive a deposit of £22,000 for an independent retailer looking to open a second store.

This landmark was achieved seven years after the service came in-house.

Led by team leader Andrew Williamson, the company is dedicated to assisting members to resolve complaints and industry issues.

National President Stuart Reddish said: “This milestone shows that the NFRN Connect team is always there for members in their time of need.

“Even more importantly, NFRN Connect really does get results, so members should always make sure it is their first port of call if they are unable to resolve an issue themselves.”

This breakthrough also ties in with NFRN’s new partnership with business to service energy and broadband provider Bionic.

Members of the Federation of Independent Retailers (NFRN) could save more than £1,000 on essential business bills, due to the trade association’s

NFRN members could save an average £1,305 a year by switching their business energy contract alone.

NFRN National President Stuart Reddish said: “We are delighted to announce this new partnership with Bionic.

“Now, more than ever, store owners are in need of services that will save them time and money. Alongside staff wages and stock, energy is one of the biggest expenses or independent retailers so getting the best possible tariff for that and for all business essentials is a must.

“By working with Bionic we can make sure that members are not paying over the odds for their energy, gas and telecoms costs. There are some substantial savings to be had.”