Five-fold increase in store numbers for home delivery platform Snappy Shopper

Snappy Shopper, the online home delivery platform for convenience stores, has seen its demand soaring manifold during the coronavirus crisis, with a five-fold increase in store numbers.

The mobile app and web-based platform reported a 534 percent increase in platform sales in the five weeks since 23 March – when the country went into lockdown to stop the spread of coronavirus – versus the previous five weeks.

Platform customers have increased by 360 percent over the same period and average basket spend has increased by 51 percent, from £21.52 to £32.49.

“Demand for our service from both retailers and customers continues to go through the roof,” said Mark Steven, chief executive of the Dundee-based company.

“We believe we have the best technology and most functionally rich platform in the market and as a result, our top retailers are regularly generating home delivery platform sales in excess of £10,000 per week.”

Steven claimed that the top-performing store on the platform has generated £39,800 of home delivery sales in a single week during the COVID-19 pandemic.

“Many of our retailers are also providing free delivery to customers over 60 years of age during the lockdown and we are very proud to be providing a key service that helps local retailers support their communities during these unprecedented times,” he added.

Initially launched and trialled in Dundee, Snappy Shopper is now available to convenience stores across the UK mainland. The platform can operate completely independent of a retailer’s EPoS system.

“Retailers charge the same prices that are available to customers shopping in-store which drives customer loyalty. This results in many stores having the same customers purchase every single day,” Steven said.

The app automatically highlights participating stores in the shopper’s local area and allows them to order and pay via card or cash. It also provides the retailer with customer insights and has built-in functionality to target customers with special offers via push notifications.

Leading SPAR store operator A.F. Blakemore & Son has recently teamed up with Snappy Shopper with plans to sign up 250 SPAR stores across its trading area to the platform.