More

    C-stores welcome plans to give more businesses access to Energy Ombudsman

    Association of Convenience Stores (ACS) has responded to a consultation launched by energy regulator Ofgem, welcoming proposals to expand the number of businesses that have access to the Energy Ombudsman.

    In the consultation, Ofgem outlines its plans to expand the support that the Energy Ombudsman provides to include a wider range of businesses. Under current rules, the Ombudsman can only help businesses that meet Ofgem’s microbusiness definition, but the proposals would expand that to businesses with up to 50 employees.

    ACS has welcomed this proposal, and has long advocated for more businesses to be included to ensure that the Ombudsman’s support is available for the vast majority of convenience store retailers.

    In its response, ACS highlighted the complexity of the energy market and the challenges associated with resolving disputes with energy companies, noting that the vast majority of independent retailers have no more resources or knowledge about energy contracts than an average domestic consumer. For a number of years, ACS been calling on Ofgem to align small business protections with those afforded to consumers when dealing with energy companies.

    ACS chief executive James Lowman said, “We welcome the proposed expansion of the Energy Ombudsman’s remit as an important step toward better protections for local shops. Convenience stores are typically high users of energy and open long hours, resulting in some falling outside of Ofgem’s existing microbusiness definition despite being small independent businesses. We will continue to call on Ofgem to make the energy market fairer for our members, and to hold rogue suppliers to account.”

    Details of the consultation are available here.

    Latest

    PML launches new digital trade platform for IQOS retailers

    Philip Morris Limited (PML) has unveiled Heatwave Open, a digital trade...

    TWC Group is new James Hall & Co. Ltd data partner

    TWC Group has been announced as the new data...

    Rekorderlig unveils new Peach-Raspberry flavour for 2024

    Rekorderlig is expanding its range with the launch of...

    Historic charity, NewstrAid, announces 185th birthday raffle

    Industry charity, NewstrAid, has announced it will be holding...

    Don't miss

    PML launches new digital trade platform for IQOS retailers

    Philip Morris Limited (PML) has unveiled Heatwave Open, a digital trade...

    TWC Group is new James Hall & Co. Ltd data partner

    TWC Group has been announced as the new data...

    Rekorderlig unveils new Peach-Raspberry flavour for 2024

    Rekorderlig is expanding its range with the launch of...

    Historic charity, NewstrAid, announces 185th birthday raffle

    Industry charity, NewstrAid, has announced it will be holding...

    £10,000 worth of illegal vapes, tobacco seized in South Tyneside

    Around £10,000 worth of illegal vapes and tobacco has...

    PML launches new digital trade platform for IQOS retailers

    Philip Morris Limited (PML) has unveiled Heatwave Open, a digital trade engagement platform designed to bolster online support for convenience retailers stocking its heated tobacco device IQOS. The...

    TWC Group is new James Hall & Co. Ltd data partner

    TWC Group has been announced as the new data partner of SPAR North of England wholesaler James Hall & Co. Ltd. Through TWC, suppliers will...

    Historic charity, NewstrAid, announces 185th birthday raffle

    Industry charity, NewstrAid, has announced it will be holding a special 185th birthday raffle as part of its anniversary celebrations this summer. Everyone from the...