Convenience retail remains a solid sector in which to invest, a new report by Christie & Co has shown.
The annual Business Outlook report by the specialist business property adviser noted that retailers came under pressure in 2023 from supply chain inflation, price-sensitive customers and rising store theft, all amid the cost-of-living crisis.
Nevertheless, many stores maintained good profitability, which fuelled buyer appetite, especially among existing retailers, investors and from a growing number of small multiple independents seeking expansion, the report said.
According to Christie & Co data revealed in the report, average offers have started to balance out against the peaks seen in 2021-2022 but the team still receives multiple offers per instruction and the long-term trend remains on an upwards trajectory.
In addition, the aggregate value of offers was 31 per cent higher and instruction viewings increased by 17 per cent compared to 2022. Christie & Co said this underlines the ongoing popularity of the convenience sector as a good investment. Demand is strongest for mid- to high-turnover stores (sales of £25,000 per week or higher) and buyers are willing to pay premiums for high performing sites.
“Whilst it is clear to all that the economy faced a variety of challenges in 2023, the convenience sector was one to weather the storm,” Steve Rodell, managing director of retail at Christie & Co commented.
“It remains a solid sector in which to invest, even though it faced increasing competition from major corporate entities. Buyers new to the industry need to take good advice on location and store format before jumping in, but when they get it right, the return on investment can be attractive.”
In the forecourt sector, transactional deal flow was slower than usual until H2, largely due to the increased cost of borrowing. Yet stabilising inflation and interest rates helped to unlock the market in the second half, and Christie & Co experienced a 20 per cent uptick in deals agreed and eight per cent increase in exchanges.
At the independent level, asset sales under £3 million drove market activity with higher valued assets remaining a rarity or "off market". Supply was limited as many retailers opted to invest in their existing sites or trade rather than sell.
“Forecourt deals were sluggish for much of 2023, and we saw many off-market deals take place where the seller is undervaluing their site. Direct approaches from would-be buyers are very common in this sector, leading some operators to believe it’s relatively straight forward to find a buyer off market,” Rodell said.
“However, we cannot emphasise enough that to maximise the price achieved and more importantly keep the accepted offeree moving forward in the current market, you need to attract multiple buyers. This is something we are well-placed to assist with. We have seen attempts to use the economic situation to reduce the agreed price. There is no need if you have back up buyers to retain competitive tension throughout the deal process. We have access to a solid pool of buyers who are looking to acquire in 2024 and encourage any operators considering a sale this year to get in touch, to ensure they achieve the best outcome.”
The report also outlines Christie & Co's market predictions for the year ahead, which are:
Demand will continue to outstrip supply as buyers are attracted to the strong, needs-driven trading fundamentals that convenience retail assets offer
Many first-time buyers still looking to enter the sector
Multi-site operators will remain acquisitive and are looking to expand existing portfolios - seeking better quality, higher turnover stores to combat inflationary pressures
Increased activity at small multiple operator level - could include acquisitions or expansion
Multiples will also be looking to continue targeted divestment programs - shed poor performing/weaker sites to the independent market
Pricer, the in-store automation and communication solutions provider, has announced a collaboration with Google Cloud to accelerate retailers’ pricing automation and shelf-edge digitalisation.
The collaboration, which sees Pricer’s Plaza platform enabled by Google Cloud, will deliver greater speed, scalability and security to power in-store efficiencies and drive enhanced customer experience.
Pricer Plaza offers retailers scalable end-to-end management to run digital in-store systems on a single, unified platform via its sophisticated Software as a Service (SaaS), cloud-based system. Its secure, managed service eliminates manual updates, offering centralised control and automation across the entire store estate and across locales.
Partnering with Google Cloud, which allows retailers to build with Generative AI (Gen AI), deploy apps fast and analyse data in seconds, Pricer will now deliver enhanced speed and scale to in-store automation.
As well as automated real-time pricing and data updates, which sees Plaza deliver 19 million price updates globally every day, the combined solution leverages Google Cloud’s high-speed data processing. This ensures product information and pricing are updated rapidly, dynamically and accurately, whether that’s estate-wide or across different regions and locales.
And, in addition to Pricer Plaza’s DataLoad capabilities, which offer no-code integration to implement a new store in less than two hours, the unified store automation platform can now deploy large-format stores and hypermarkets (<50k ESL stores) overnight. This limits downtime and interference with store operations during opening hours to ensure customer experience isn’t compromised.
Google Cloud’s industry-leading security architecture is also adding even greater protection of data integrity and advanced threat detection and prevention to Pricer Plaza. This means retailers’ store systems are protected from vulnerabilities, with robust back up and data loss recovery capabilities available to be deployed should they ever be needed.
Additional security layers also benefit from Google Cloud’s extensive compliance support, which meets global privacy and security requirements, including GDPR, SOC and ISO standards.
Peter Ward, UK Country Manager at Pricer, commented, “Faced with significant rising cost pressures – from wages to rates – driving in-store operational efficiencies and labour productivity are increasingly becoming the keystones for store execution that drive performance profitably.
"Automation sits at the intersection of delivering both of these key requirements, which is why we’ve sought to deliver even more speed, scale and simplicity with our integration of Plaza on to Google Cloud.”
Retailers face further disruption to festive favorites as nearly 800 workers at Bakkavor’s Spalding plant in Lincolnshire vote for an additional three months of industrial action.
The strike, now in its third month, has already caused shortages of taramasalata, with shelves now seeing gaps in cheese and chive dips, soups, and pasta sauces.
The workers, who are members of the Unite union, are demanding better pay than the current £11.44 per hour—just 10p above the legal minimum for over-21s. With the action extending into the critical holiday season, the impact on party staples could deepen, creating challenges for both retailers and consumers preparing for Christmas celebrations.
This prolonged dispute underscores ongoing tensions in the food production sector amid rising living costs and labor demands.
The Unite general secretary, Sharon Graham, said, “Bakkavor is an incredibly wealthy company with a chief executive on a two million-plus salary. It can fully afford to pay its workers a fair pay increase.
“Our members are showing incredible courage and have remained steadfast in their campaign and will keep fighting until Bakkavor comes to its senses and makes a fair offer. In the meantime, Unite will pursue every avenue in the UK or abroad to ensure that the workers secure a decent deal.”
The ongoing industrial action at Bakkavor’s Spalding plant is impacting supermarket shelves, with dips, soups, and sauces reported to be in lower-than-usual supply ahead of the festive season.
While the company has relocated production of taramasalata to another site to restore availability, some products remain affected, including low-fat cheese and chive dip, which has reportedly ceased production entirely.
The Guardian reports that Tesco faces reduced supplies of cheddar cheese and chive dip, reduced-fat sour cream, and other premium range items like whipped feta with mint, carbonara sauce, and chicken and vegetable soup.
Marks & Spencer is short of one item in its popular "picky tea" range—the reduced-fat sour cream and chive dip. Meanwhile, Waitrose reports shortages of taramasalata, four cheese sauce, and beetroot and feta salad from its own-label lines.
Retail and data analytics experts, Talysis Ltd, have launched a transformational new solution in the grocery market, which can also be adapted for other industries and markets across the world. VOX is Talysis’s AI-powered natural language interface, which allows users to interrogate data, simply by asking for critical insights. The power of curiosity & questioning can now generate data-driven sales growth!
VOX – which stands for voice-operated expert – will enable retailers, wholesalers/retail groups, brands and sales organisations to radically change the way they operate, streamlining processes, improving communication and uncovering hidden growth opportunities. The interface can be used with a business’s own existing data, complemented by the worldwide web; or it can be enhanced further by integrating with any of Talysis’s existing solutions, such as PriceCube or Convenience Data.
The five elements of VOX available at launch can be used separately or in conjunction with each other, depending on the type of business and their requirements. VOX RETAIL empowers store-owners by providing multi-lingual, AI-driven insights and advice on key retail aspects such as product range, pricing, promotions and sales trends. In addition, retail groups can integrate this solution with Talysis’s Convenience Data (CD:UK/Ireland) to enhance performance across their business. VOX WHOLESALE is a comprehensive sales-driving solution that synergises multiple data streams, to deliver insights & opportunities, whilst providing a single point of contact for the whole services offering. This enables retailers to seamlessly interact with data and all other support services in their native tongue. VOX SALES empowers brands & sales organisations by providing voice-enabled insights into retail trading, visit history, marketing collateral and full CRM, enabling them to capitalise on untapped opportunities and optimise their sales strategies. VOX BUSINESS, powered by AI and NLP (Natural Language Processing) technologies, serves as a valuable resource for entire organisations by providing guidance & answers on all internal processes & procedures for all aspects of their work life. And VOX DISPLAY provides an immersive, multi-lingual, AI-driven experience, offering the expertise of seasoned sales consultants and advisors at a fraction of the cost, empowering brands to elevate their customer experience and drive growth. With the ability to transfer this expertise across any type of store environment, this aspect could work equally well within the automotive & technology sectors or grocery retail.
“This truly is a ground-breaking moment for the sector and beyond,” said Ed Roberts, Managing Director of Talysis. “VOX offers businesses the opportunity to make radical improvements in how they operate and will provide expert, data-driven, advice in response to simple questioning, in people’s natural language. From a single-site independent retailer through to the largest blue-chip companies, VOX literally has the answer to enable better engagement with customers and drive business growth.
“VOX is simple to use, like Siri, Alexa or any other voice-operated system and, due to its NLP capabilities, it listens and answers in over 46 different languages, making any interaction completely seamless and its application global. Imagine going into a showroom and talking to the car on display, or quizzing VOX on the POR of a product or its calories or ingredients and being able to deliver this to your customers in their homes, cars, depots or stores, or through your socials, POS and other marketing channels. That is now a reality with VOX!
“As the only company that already offers full end-to-end solutions for the entire wholesale and convenience retail channel, we’re predicting demand for this solution to be absolutely huge. It’s a seminal moment for our business and the sector as a whole.”
An independent convenience store in Pontefract on Saturday (7) celebrated its 40 years of being in business.
BB Superstore and Post Office, owned and run by retailer Bobby Singh, Ken Singh and family, celebrated its 40th anniversary over the weekend.
The event was attended by Home Secretary and Labour MP for Pontefract, Castleford and Knottingley Yvette Cooper who presented the store with a felicitation honour.
Speaking to Asian Trader, Singh said, "It was just a great moment for me and my family to celebrate this milestone and to have great recognition presented to my mother by the Home Secretary and MP Yvette Cooper ."
Singh wrote, "40 years of serving the wonderful community of Pontefract—what an incredible journey for me and my family.
"A heartfelt thank you to the whole of the retail industry and the amazing people of Pontefract for your support and encouragement over all these years."
The store has not only been in retailing for 40 years but it is also serving the community while keeping it buzzing with activities and excitement as well.
Whether it is Christmas, Easter, Valentine’s or even a new product launch, BB Superstore is known for turning a calendar date into a celebration. Additionally, the store has also developed into a help centre where the residents in need are directed and connected with relevant help groups and charities.
The store support several food banks, often organises cloth donation drives for homeless people and directs needy people to the relevant help groups. The store has an in-store “support box” where locals who are suffering financially can discreetly ask for help.
Once they get in touch via the box, Singh then coordinates with agencies such as Citizens’ Advice and local food banks to make sure the person gets the needed support.
Retailer Bobby Singh (R) with mother Balbir Kaur Boghar (L) and Home Secretary and MP Yvette Cooper (C)
Over the years, the store has also been in the forefront when it comes to new product launch events. Last month, Kellanova in-store activation for Cheez-It took place at the BB Superstore in which shoppers were treated to a DJ and snacks.
Last month, Singh was chosen as ACS ambassador in convenience store body Association of Convenience Stores' first ever group of independent retailer ambassadors.
This Christmas is going to be biggest ever for low and no-alcohol drinks, states a recent report citing figures and trends from supermarket Tesco.
Data from Tesco shared exclusively with The Mirror found the supermarket is expecting to see more demand than ever for the likes of Lucky Strike, Kylie Minogue's 0% wine and Captain Morgan Alcohol Free Rum with sales soaring by as much as 70 per cent.
The supermarket stated that no and low beer has been the biggest winner this year with shoppers now buying in multi-pack sizes rather than single bottles or cans - the equivalent in litres of a 20 per cent rise on 2023. Now, it is predicting demand in the four-week run up to Christmas to grow by 15 per cent on the same period last year with Lucky Saint, Heineken, Peroni, and Athletic among the most popular brands.
No and Low Spirits also saw demand at Tesco leaping by 20 per cent year-on-year. Predicted best sellers for Christmas, based on early demand, are Captain Morgan Alcohol Free Rum 70cl; Whitley Neill Rhubarb and Ginger 0% gin; and its own label Pink Gin and Lemonade 0.5% 4-pack.
No and Low Wine also saw strong growth of more than 10 per cent, with demand for Kylie Minogue’s Sparkling 0% Rose already nearly 70 per cent on 2023 sales.
Overall, Brits created a record demand for no and low alcohol drinks this year with sales rising through the year and not just for the traditional Christmas and Dry January occasions - the summer's Euro 2024 tournament in particular saw a peak. During the month-long competition Tesco saw demand for no and low beer soar even higher than for Dry January.
Karen Tyrell, CEO of the charity Drinkaware said, "The growth in the sale of no and low-alcohol drinks in this past year is really positive. Our research shows UK drinkers are choosing them more and more, with around a third of people now using them to moderate their drinking."
Tesco no and low drinks buyer David Albon said, "It’s taken a while but we’re seeing a new consumer confidence for no and low drinks in general whereby shoppers are now more trusting in the quality of the drinks they can buy and the brands available to them.”