The British Independent Retailers Association (Bira) has expressed deep concern over the recent announcements of significant store closures by major retailers Boots and Dobbies, highlighting the urgent need for government support for high streets and independent retailers.
Bira, which works with over 6,000 independent businesses of all sizes across the UK, points to these closures as evidence of the challenging retail environment.
Boots, a stalwart of British high streets since 1849, has revealed plans to close almost 300 UK stores, with more shuttering in the coming weeks. This is part of a larger plan by parent company Walgreens Boots Alliance to close 650 outlets, aiming to save £618 million.
Meanwhile, Dobbies Garden Centres has announced a restructuring plan that will see the closure of 17 unprofitable stores, impacting 465 of its 3,600 employees. The company cites "historically uneconomical rent costs" as a key factor in this decision.
These announcements come in the wake of a recent PwC high street report, which revealed that net closures for 2024 stand at 12 per day, resulting in 2,284 fewer outlets on high streets, shopping centres, and out-of-town locations in the first six months of the year.
Andrew Goodacre, CEO of Bira, said, "Further store closures have been confirmed by Boots and Dobbies. A recent high street report from PwC showed that there are 12 businesses closing on the UK's high streets daily. All these announcements show the stark reality of how difficult it is for retailers at the moment.
"There is also a strong message for the Chancellor as she prepares for the Autumn Statement on October 30 - high streets and independent retailers need support now."
Goodacre added, "Consumer confidence and footfall are still low, and the impact on the retail sector, especially for smaller independents, is severe. Recent figures show deflation in the non-food sectors, a sure sign of large chains discounting more and for longer.
"All this means that the current retail, hospitality and leisure rates relief must be retained at 75 per cent. Any increases in the cost of running these businesses will restrict growth, result in more closures and a loss of jobs."
Bira urges the government to consider these closures and the broader retail landscape as it prepares for the upcoming Autumn Statement, emphasisng the critical need for continued support for high streets and independent retailers across the UK.
Nisa has confirmed Andrew Rutter has been promoted to the role of Head of Key Accounts within its Sales and Retail team.
With over 25 years of experience in the Independent Retail and Wholesale sector, Rutter brings a wealth of expertise to this pivotal position. He has been an integral part of Nisa since 2012, initially joining Nisa-Today’s as Head of Retail Development before taking on his most recent position of Regional Manager for the South.
Rutter led a team of Retail Development Managers, overseeing support for more than 700 independent Nisa stores across the South. His extensive background also includes a variety of roles at AF Blakemore & Son, further solidifying his strong foundation in the industry.
In his new position, Rutter will oversee the strategic management of key accounts within Nisa’s portfolio. His responsibilities will include fostering strong relationships with key partners, enhancing service delivery, and defining a five-year sales strategy aimed at driving profitable growth and deepening retailer loyalty.
Collaborating closely across the Wholesale and B2B divisions, Andrew’s role will ensure the full range of Nisa and Co-op propositions is effectively deployed within customers’ estates, delivering maximum benefit for both partners and Nisa.
Speaking about his new appointment, Rutter said, "I am thrilled to take on this exciting new role at Nisa and to work more closely with our key accounts to ensure we are delivering a best-in-class service.
"Over the years, I’ve seen first-hand how strong partnerships can drive success, and I’m eager to build on these relationships to achieve even greater results. Nisa has a fantastic team, and I’m looking forward to working collaboratively to deliver growth and innovation for our partners and Nisa."
Katie Secretan, Nisa’s Director of Sales & Retail, welcomed Andrew’s appointment, saying, "Andrew’s extensive experience, deep understanding of the independent retail sector, and passion for delivering excellence make him the ideal candidate for this critical role. His leadership will be instrumental in strengthening relationships with our key accounts, driving forward our sales strategy, and ensuring that our partners continue to thrive in an ever-challenging market.
"I have every confidence that Andrew will make a significant impact in this new position, and I look forward to working with him to deliver our ambitious plans."
This appointment further bolsters the Sales and Retail leadership team, which this year welcomed Taranjit Singh Dhillon as Head of Retail, Ian King as Head of Business Development, and saw the promotion of Joy McAleese to Head of Wholesale.
The Post Office is predicting that close to £1 billion worth of cash will be withdrawn over the counter at its branches in December.
Last December, Post Offices handled a then record £930 million worth of personal cash withdrawals at its branches.
New figures released today (10) reveal the impact ‘Storm Bert’ had on cash transactions at PostOffices in November. Just over £3.5 billion in cash deposits and withdrawals were handled by branches in November. This compared with £3.7 billion in October and PostOffice has attributed this month-on-month fall to ‘Storm Bert’ which impacted Wales, the South West of England, Central England and Scotland at the end of November.
Personal cash deposits totalled £1.45 billion which was down 4.5% month-on-month (£1.52 billion, October 2024) but was up 12.3 per cent year-on-year (£1.29 billion, November 2024). Business cash deposits in November totalled £1.12 billion which was down 7 per cent month-on-month (£1.21 billion, October 2024) but was up 1.5 per cent year-on-year (£1.11 billion, November 2024).
Personal cash withdrawals totalled £916 million in November which dipped 1.3 per cent month-on-month (£928 million, October 2024) but was up 4.3 per cent year-on-year (£879 million, November 2024).
Ross Borkett, Post Office Banking Director, said, “Following the large-scale disruption caused by Storm Bert last month, postmasters and their teams are on hand to support small businesses who desperately rely on cash takings in the run-up to Christmas. Our branches provide somewhere convenient and secure where they can deposit their cash.
“Many people rely on cash in order to budget in the run-up to Christmas Day and the trends we’re seeing indicate that personal cash withdrawals will be greater in December than the previous year.
"People can withdraw the cash they need, to the penny, at our branches with many open long hours and on the weekend.”
Post Office Cash tracker data – November 2024
Cash deposits value (business & personal)
MOM%
YOY%
Cash withdrawals value (business & personal)
MOM%
YOY%
Total cash deposits & withdrawal value for November 2024
As at 16 October, 88 hubs have been opened in partnership between Cash Access UK and the Post Office. 168 Banking Hubs have now been announced by LINK with further openings planned for later this year.
Premium food apart from clothing and technology purchases are expected to drive a 5 per cent jump in festive spending to £22.7 billion this year, according to figures that suggest UK consumers will outstrip the first post-pandemic Christmas in 2021.
The average spending on gifts and celebrations is expected to rise from £416 to £433 for each person, the survey of 2,000 adults by the accountancy firm PwC found.
The research suggested that spending will exceed the £21.6bn, or £426 for each person, recorded in late 2021, when consumers were able to return to more normal festive socialising after Covid-19.
Consumers named food and drink and Christmas dinner as the top spending priorities for 2024, suggesting that they might opt for more premium ranges, PwC said.
Clothing was the top spending priority for under-25s and third overall, according to PwC, giving hope to retailers that people will buy new outfits after several years of holding back.Strong spending on technology during the end-of-November Black Friday promotions is expected to continue through December.
PwC said British consumers have a “well-established habit of spending more than they initially plan during the festive season”.
Lisa Hooker, who leads PwC’s consumer markets work, said she was “cautiously optimistic about the outlook” after consumers showed “caution” during the autumn as they awaited tax increases from the government.
“After volume declines for most non-food categories in 2024, it is good to see a relatively strong end to the year with increased spending over Black Friday, which is expected to continue over the festive period,” she said.
“As usual the winning category is food and drink with growth in the premium ranges exceeding value ranges as customers want to selectively treat themselves and their family.”
PwC figures coincides with Kantar's report which states that grocery sales are expected to exceed £13 billion over the four weeks of December for the first time ever with Dec 23 expected to be the single busiest day.
Fraser McKevitt, head of retail and consumer insight at Kantar, said, "Sales of assorted sweet biscuits and biscuits for cheese both doubled in November compared with the month before, while 8 per cent of us bought a Christmas pudding."
McKevitt added, "Shoppers are grabbing the chance to spend that little bit more than usual on Christmas specials, and champagne, wine and spirits saw the biggest levels of buying on deal.”
Vape maker Chill Brands Group has announced a strategic pivot towards rechargeable, reusable vaping products and a new nicotine-free e-liquid range, positioning itself for growth ahead of the UK’s upcoming ban on single-use vapes.
Anticipating the ban's enforcement on 1 June 2025, Chill Brands has partnered with manufacturers to develop compliant, pod-based vape devices.
The company said “the appetite among retailers to stock single-use vape devices has diminished,” leading to a decline in its UK domestic sales. Meanwhile it is actively engaged in discussions with potential distribution partners to expand the global reach of its product range.
The company’s vaping portfolio will soon include a new line of nicotine-free e-liquids, set to launch in early 2025. These shortfill e-liquids come in 10 flavors and are designed for refillable vape devices, catering to both nicotine and non-nicotine users. The products' minimalist branding aligns with potential future marketing regulations.
Chill Brands has also established a new division to support third-party brands in entering the UK and European markets. The company has secured its first partnership agreement to represent an international brand offering oral nicotine pouches and natural energy drinks, with additional brand partnership discussions currently in progress.
“Having launched and grown our own brand in the UK within a nascent category we know what it takes to persist and prosper as a product-led business in this complex market,” Callum Sommerton, chief executive of Chill Brands, said.
“By partnering with emerging brands and utilising our established sales and marketing infrastructure, we are transforming our previous limitations into a unique opportunity. This model allows us to diversify our commercial interests, generate new revenue streams, and put our accumulated market knowledge and sales resources to productive use.”
The company’s trading suspension since June 2024 persists due to delays in finalising its 2024 audit, now expected in Q1 2025. Additionally, legal proceedings regarding the recovery of the chill.com domain are ongoing, with a key hearing scheduled for 19 December.
The British Independent Retailers Association (Bira) has been invited to participate in crucial Treasury discussions on business rates reform, marking a significant step forward in the association's long-standing campaign to reduce the rates burden on independent retailers.
This invitation follows the government's recently published discussion paper on reforming business rates, released in the wake of the Autumn Statement. The consultation process, running until March 2025, will help shape reforms set to be announced in the 2025 Autumn Statement and implemented from April 2026.
The talks come at a critical time for independent retailers, following October's Autumn Statement which announced a reduction in business rates relief from 75% to 40% (capped at £110k) from April 2024, adding further pressure to an already challenging trading environment.
Andrew Goodacre, CEO of Bira, said, "We have been lobbying for meaningful business rates reform for many years, with the ultimate aim of permanently reducing the rates burden on independent retailers.
"It is extremely positive that Bira will play a prominent role in these discussions, ensuring our members' voices are heard at the highest level."
The association, which works with over 6,000 independent retailers of all sizes across the UK, has consistently highlighted the need for a fairer business rates system.
This consultation process provides a genuine opportunity to influence long-term reform of a system that has long been criticised by the independent retail sector.
Goodacre added, "We understand the importance of these discussions to our members and will keep them fully informed throughout the consultation process. This is a real chance to shape a rates system that better serves independent retailers and our high streets."