Post Office and DPD enter into new ‘click and collect’ agreement

Post Office and DPD have signed a new partnership to roll out ‘click and collect’ services across the UK.

Effective next week, the new agreement will see DPD delivering parcels directly to Post Office branches, providing a quick and convenient location for people to collect their purchases.

Customers making a purchase online will have the option to choose their local post office as the collection point for their parcels. DPD will deliver parcels directly to the Post Office and the postmaster will process customer collections at the counter.

“Combining the biggest physical retail network with one of the Europe’s best-known logistical carriers provides greater customer convenience, footfall for postmasters and helps people back to the high street as Covid-19 restrictions ease,” Nick Read, chief executive at the Post Office, commented.

“I’m delighted that through our partnership with DPD, customers can select their local post office to collect their parcels and know that they are often open longer hours, staffed by a knowledgeable postmaster and located moments from where they live.”

The Post Office previously only had an agreement with Royal Mail Group for parcel collections directly at its branches but has now opened up its network to external carriers for the first time in its 360-year history.

Elaine Kerr, DPD chief executive, said: “This is a significant, long-term partnership between two brand leaders in the parcel industry and comes at a time when the convenience of online shopping and delivery is more valued than ever.

“It is great news for DPD parcel customers and for Post Office branches too. Our aim is always to get parcels delivered safely, on time and provide recipients with as much choice as possible. This partnership enables us to offer more options at the point of purchase, while the parcel is in-flight and on those occasions when we can’t leave a parcel safely.”

The service will initially be available at around 250 post offices this month before rolling-out to approximately 1,500 branches across the UK ahead of the peak Christmas period.